Privacy Policy

How we collect, use, and protect your information

ConceptAR Events (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.

By using our website or purchasing tickets, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing details (excluding card details)
  • Event booking information

Usage Data

We do not automatically collect or store usage data from visitors to our website.

This means we do not track, log, or analyse:

  • IP addresses
  • Browser type or device information
  • Pages visited or user interactions

Any technical data processed is limited to what is strictly necessary for basic website functionality and security and is not used for analytics or profiling.

Cookies and Tracking Technologies

We do not use tracking, analytics, or marketing cookies.

If any cookies are used, they are strictly essential for the operation and security of the website (for example, to enable basic page functionality). These cookies do not collect personal information and do not track user behaviour.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

2. How We Use Your Information

We use your information to:

  • Process ticket bookings and manage events
  • Communicate booking confirmations and event updates
  • Respond to enquiries and customer support requests
  • Improve our website and services
  • Comply with legal and regulatory obligations

3. Payments & Card Information

All payments are processed securely through trusted third-party payment gateways.

Important:

👉 ConceptAR Events does NOT store, process, or have access to your card or payment details.

Payment information is handled entirely by the payment provider in accordance with their security standards and PCI-DSS compliance.

4. Sharing Your Information

We do not sell or rent your personal data. Information may only be shared with:

  • Payment processors and service providers (strictly for service delivery)
  • Legal authorities if required by law
  • Business partners in the event of a merger or acquisition

5. Data Security

We use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

6. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at info@conceptar-events.co.uk.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: February 5, 2026

If you have any questions about our privacy policy, please contact us.